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Our Privacy Policy

Last Updated: Jun 4, 2024

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A NOTE TO OUR GUESTS

Clare V. is dedicated to protecting your data privacy and safety. We want to be completely transparent about how we use it—this policy explains what data we collect about you, why and how we use it, as well as how we share and manage your information. It also provides your choices and rights regarding this data, so please read it carefully to be fully informed.
 
Some quick links and process details you may be looking for:

To opt-out of the sharing or selling of your information please click here to access our privacy portal. Opting-out through our portal immediately confirms your request, assigns you a request ID, and automatically opts your specific device and browser out of tracking through website cookies. Opting you out of marketing exchanges is not automatic, you will receive an email once our team has fully processed your opt-out request.

Opting-out does not affect your marketing subscriptions. If you would like to unsubscribe from emails, texts, or direct mail you can do so by clicking unsubscribe at the bottom of our emails, replying STOP to our texts, or filling out the unsubscribe from direct mail form here.

To exercise your privacy rights (access, appeal, correct, delete, know) please click here to initiate your privacy request. 

GENERAL: WHAT INFORMATION WE COLLECT AND WHY

When you shop online with Clare V., we collect your data in a variety of ways, including when you choose to share it with us.

When you purchase at a Clare V. store, we may ask you for the following information to contact you about your purchase or send you a receipt via email. You have the option to agree with or deny sharing this information with us.

Email address

Name

Shipping Address

Phone number

When you purchase on ClareV.com, we will ask for the following information. This information is necessary to collect payment, process & ship your order, and to communicate order status.

Email address

Name

Shipping & Billing Address

Phone number

Payment details

You have the option during checkout to create an account with ClareV.com. If you choose to create an account, we will create a profile containing your order history & stored addresses for easy access. All of your order history is stored within our system, so creating an account simply provides you with access to that information. Your account login credentials are considered sensitive personal information. Clare V. uses this information only to maintain your account and does not otherwise disclose this information. 

When you sign up for our email newsletter, we will ask for your email address. Additionally, you have the option to share the following information with us, which we use to personalize the marketing messages you receive from us.

Name

Email

Birthday (MM/DD) to receive an annual birthday offer from us (please see the section below on Notice of Financial Incentive)

Local Store Preference for localized store updates

Preferred Topics

You can choose to stop receiving Clare V. emails at any time, by clicking “unsubscribe” at the bottom of any Clare V. marketing email.

When you contact our Customer Care team via email or phone, we will ask for information to identify you in our system. This is needed to provide timely assistance. We may also ask for your feedback in shopping or communicating with us to improve our services.

When you visit ClareV.com, the following technical information will be collected, in order to protect your data and our website. We also use this information to improve our shopping experience, products and services provided.

IP address

Your browser type

Your operation system

Your browse behavior on our website, such as product pages visited

Shopping behavior on our website, utilized for delivery of re-marketing and promotional offers

We also use ‘cookies’ to collect data on pages you view on our site, as well as to power the delivery of re-marketing and promotional offers. You can view our ‘cookie’ policy for more details on this topic.

USING INFORMATION ABOUT YOU 


We use your contact information for analytical and marketing purposes, such as:

Confirming and tracking your order, subscription, or registration;

Analyzing preferences, trends, and statistics;

Informing you of our new products, services, and offers; and

Providing you with other information from and about Clare V.

We contact you only in ways compatible with your communication choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.

From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

ADS ON OTHER SITES

If you choose to give other sites your data (such as Google or Facebook) their rules apply to that data, not ours. We do purchase ads on these sites, so if you have provided them with your data, then you will likely see our ads on these sites. If you do not wish to see these ads, you will have to contact the other sites directly.

WHAT DO WE DO WITH YOUR INFORMATION?


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

We may share your data within the Clare V. company. We may also share it with others who help us serve you. Because we work with Shopify, we will share your data with Shopify and some supporting companies to help us process data, host our digital channels, process payments, send communications, fulfill orders, or provide us or you with services while shopping with us. These companies are required by law to protect your data and cannot use your data with the exception of helping us provide you with products and services or as allowed by the privacy law and our contracts.

Shopify Inc. uses a combination of data centers and cloud service providers to store your personal data in the United States and Canada. When personal data is transferred to the United States, it is either done so through the EU-U.S. and Swiss-U.S. Privacy Shield, for Shopify’s own storage, or through contractual data protection addenda (DPAs) with third-party service providers. The EU-U.S. and Swiss-U.S. Privacy Shields are also considered adequate under the GDPR. Shopify’s Privacy Shield certification statement can be found on PrivacyShield.gov.

HOW WE GET YOUR CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. For our Find In-Store module, we use your IP address based on your browser permissions to do so.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent via a checkbox to opt into our marketing list, which you can uncheck if you wish to opt out.

AGE OF CONSENT

By using this site and/or by accepting our policies, you represent that you are above the age of 16. If you are below the age of 16, then a parent or legal guardian must consent on your behalf. If we learn that we have collection any data for someone aged under 16, then we will delete it.

WITHDRAW CONSENT 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you at any time by unsubscribing to communications at the footer of our website, and you may withdraw consent for the continued collection, use or disclosure of your information, by visiting the Opt Out page.

You can also request that we correct your data or delete all or some of it by making a privacy request here or by emailing us at moc.veralc@ycavirp or mailing us at: 

ATTN: Privacy Compliance

3012 Worthen Ave., Los Angeles California US 90039

CALIFORNIA RESIDENTS

If you are a California resident and have provided us with your Personal Information, you may ask us to refrain from sharing your Personal Information with third parties, including our affiliates if they are separate legal entities, for direct marketing purposes. Please tell us your preference by emailing moc.veralc@ycavirp. 

You have the right to opt out, which is the right to, at any time, direct Clare V. not to sell your information to third parties. Visit our Opt Out page to Opt Out;

Your information may be sold to third parties or affiliates for marketing purposes;

If you direct Clare V. not to sell your information, then we are prohibited from selling that information unless you later expressly authorize the sale of your personal information;

Clare V. may not sell the personal information of minors without (1) the minor’s prior consent if the child is aged 13-16, or (b) the minor child’s parent’s consent if the child is less than 13.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/...) or Privacy Statement (https://www.shopify.com/legal/...).

SHOP PAY INSTALLMENTS PRIVACY AND DATA SECURITY

Affirm will service the installments loans for customers who pay using Shop Pay Installments.

Affirm will send notifications to these customers related to their post-purchase payments.

Shop Pay Installments is offered in partnership with Affirm and together, they are responsible for ensuring the security of your personal information. To learn more about privacy and data security for Shop Pay Installments, visit this page

SHOP PAY PRIVACY AND DATA SECURITY

Shop Pay is offered by Shopify and they are responsible for ensuring the security of your personal information. To learn more about privacy and data security for Shop Pay, visit this page to view Shopify’s privacy policy. 

CHAT WIDGET

If you use our chat widget, Gorgias is the third party service that enables this feature. These chats are saved within Gorgias, but never shared or sold.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 

If you use our Find In-Store module, IPStack is the third party service that sorts our retail locations by distance from your IP address.

We do share customer information with third party marketing partners for commercial purposes, but only for customers who have opted into receiving communication from us. We also receive data from third parties, such as Oracle, in order to share information out to our customers, such as our seasonal catalog.  

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SHOPIFY DISCLOSURES TO THIRD PARTIES

Shopify will never independently sell personal data for commercial purposes. However, Shopify does disclose personal data to third parties or allow third parties to access personal data to help provide services—for example, to:

Store platform data

Operate the forums and other portions of Shopify's website

Respond to and manage support inquiries

Additionally, Shopify may provide personal data, where permitted to prevent, investigate, or respond to:

Potential fraud

Illegal conduct

Physical threats

Violations of any agreements with Shopify

Shopify also provides information to third parties when legally required to do so. Where Shopify believes it is legally required to provide information, and not legally prohibited from disclosing the existence of the legal order, it will notify the data subject and give the data subject a chance to seek a protective order.

LINKS ON OUR SITE

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

PROTECTING YOUR DATA

Shopify is our data processing partner. To protect your personal information, Shopify takes reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. For more information, you can view the Shopify Privacy Policy.

To keep your data safe, we ask you to pick a password when you create an account. You should avoid using the same password across sites or sharing your password information with anyone. Doing so makes your data vulnerable, and it’s very hard for us to protect you from another person’s breach.

Also, please note that Clare V. will never ask for your password, so if you receive anything suspicious from someone pretending to be us, don’t give them your information.

COOKIES

‘Cookies’ are small text files stored on your computer when you visit certain web pages. We use these important pieces of information to remember who you are when you come back and visit, keep track of what you have in your basket and tailor our website exactly to your needs.

Cookies do not store personally identifiable information such as name, address or payment details, but they do provide us with encrypted information to help improve your experience of the site. For example, they help us identify errors, suggest related products you may like when browsing and allow you to connect with social media sites such as Facebook, Twitter and Pinterest. We do use other "third party" cookies who may also set cookies during your visit to be used for retargeting purposes. You always have the option of disabling cookies from within your browser settings, but your browsing experience will be compromised. Cookies also do not cause harm to your computer. To see more detail, view our Cookie Policy page at https://www.clarev.com/pages/customer-service-faq-cookie-policy.

We use third parties to improve our ability to identify visitors to our website. As part of this service, we may make available identifiers to these third parties including our visitors’ IP addresses, cookies, and hashed versions of email addresses captured from your visit. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email and/or direct mail. You have the right to opt-out of this activity. To opt-out, please follow the instructions on our opt-out page.

YOUR RIGHTS

You have the right to control your data and we know you want the ability to do so. We serve customers all over the world which means data privacy laws can differ in certain countries.

You can request that we correct your data or delete all or some of it

You can request a copy of your data or info about what we collect, why & who we share it with

You can request to transfer data you gave us to other companies

You can request that we stop using some data

You can request that we stop sending you marketing

You can make a complaint to a local data protection authority

Clare V. will defend your rights and work with you to make sure you feel that your data is protected. If you have any questions regarding your rights, please contact us at moc.veralc@ycavirp.

You can Opt Out of communication from Clare V. at any time using the links at the footer of our website and you can opt out of selling or sharing of information by visiting the Opt Out page.

You can also request that we correct your data or delete all or some of it by contacting us at moc.veralc@ycavirp or mailing us at:

Clare V.

Privacy Compliance Officer

3012 Worthen Ave., Los Angeles California US 90039 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. We will post any change to this page. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. The last update to this policy was February 2, 2023.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at moc.veralc@ycavirp or by mail at:

Clare V. 

Privacy Compliance Officer 

3012 Worthen Ave., Los Angeles California US 90039 

We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
  • Internet Activity
  • Commercial Information, including purchases
  • Financial Information, including credit or debit card number
  • Inferences from Other Data, including inferences created from other personal information collected

Browser Cookies

We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you've added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.

Information from other sources

We may collect personal information about you from third-party sources, including Ad Networks and Recruitment Service.

The categories of information we may collect include:

Ad Networks

  • Personal Identifiers, including Name, Email address, and Postal address
  • Commercial Information, including Purchases

Recruitment Service

  • Personal Identifiers, including Name, Email address, and Telephone number

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy. For example, when you purchase a product from us, we will keep the information related to your purchase so we can fulfill the order and after that we will keep it for a period that provides a business purpose, or that allows us to handle or respond to any complaints or concerns relating to your purchase.

We generally retain data according to the guidelines below.

Type of DataRetention Period
Cookies and online data we collect while you use our website, including Online Identifiers, Internet ActivityWe delete or anonymize data concerning your use of our website within 10 years of collecting it.
Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card numberWe keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 10 years from your last purchase with us. We may keep data beyond this period in anonymized form.
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card numberWe keep customer feedback and correspondence with our customer service for up to 10 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.
Data we collect when you sign up for promotional and marketing communications, including Email address, Telephone number, Inferences created from other personal information collectedWhere you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.
Data we collect when you review our products, answer surveys, or send feedback, including Name, Email addressWe retain review, survey, and feedback data for up to 10 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services.
Data we collect in connection with privacy requests, including Name, Email address, Postal address, Online Identifiers, Bank or other financial account number, Precise geolocationWe retain records related to privacy requests as long as necessary to comply with our legal obligations.

Why we process your information

We process personal information for the following business and commercial purposes:

  • Conducting Surveys
  • Creating Customer Profiles
  • Delivering Targeted Ads
  • Fulfilling Customer Orders
  • Improving our Products & Services
  • Meeting Compliance & Legal Requirements
  • Operating Our Website or Mobile Apps
  • Preventing Fraud
  • Processing Payments
  • Providing Customer Support
  • Sending Promotional Communications
  • Storing and Managing Data
  • Tracking Purchases & Customer Data

We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:

Personal Information CategoryCategories of Service ProvidersCategories of Third Parties
Personal IdentifiersBusiness Operations Tool, Clienteling, Cloud Computing & Storage Providers, Collaboration & Productivity Tools, Commerce Software Tools, Customer Support Tools, Data Analytics Providers, Discount Code Creator, Fraud Prevention Tools, Governance, Risk & Compliance Software, POS Integration, Payment Processors, Point-of-Sale Platform, Sales & Marketing Tools, Shipping Services, Shopify tool, Web Hosting Services, and Website Operations ToolAd Networks, Business Operations Tool, Co-Marketing Partner, Commerce Software Tools, Data Analytics Providers, Payment Processors, Shipping Services, and Website Operations Tool
Internet ActivityClienteling, Collaboration & Productivity Tools, Commerce Software Tools, Governance, Risk & Compliance Software, Payment Processors, Sales & Marketing Tools, Web Hosting Services, and Website Operations ToolAd Networks and Data Analytics Providers
Commercial InformationBusiness Operations Tool, Clienteling, Cloud Computing & Storage Providers, Collaboration & Productivity Tools, Commerce Software Tools, Customer Support Tools, Data Analytics Providers, Fraud Prevention Tools, POS Integration, Payment Processors, Point-of-Sale Platform, Sales & Marketing Tools, Shopify tool, and Website Operations ToolAd Networks, Commerce Software Tools, Data Analytics Providers, Payment Processors, and Website Operations Tool
Financial InformationBusiness Operations Tool, Clienteling, Cloud Computing & Storage Providers, Collaboration & Productivity Tools, Commerce Software Tools, Customer Support Tools, Data Analytics Providers, Fraud Prevention Tools, POS Integration, Payment Processors, Point-of-Sale Platform, Sales & Marketing Tools, Shopify tool, and Website Operations ToolCommerce Software Tools, Data Analytics Providers, Payment Processors, and Website Operations Tool
Inferences from Other DataPayment ProcessorsNone