A NOTE TO OUR GUESTS
Clare V. is dedicated to protecting your data privacy and safety. We want to be completely transparent about how we use it—this policy explains what data we collect about you, why and how we use it, as well as how we share and manage your information. It also provides your choices and rights regarding this data, so please read it carefully to be fully informed.
GENERAL: WHAT INFORMATION WE COLLECT AND WHY
When you shop online with Clare V., we collect your data in a variety of ways, including when you choose to share it with us.
When you purchase at a Clare V. store, we may ask you for the following information to contact you about your purchase or send you a receipt via email. You have the option to agree with or deny sharing this information with us.
Email address
Name
Shipping Address
Phone number
When you purchase on ClareV.com, we will ask for the following information. This information is necessary to collect payment, process & ship your order, and to communicate order status.
Email address
Name
Shipping & Billing Address
Phone number
Payment details
You have the option during checkout to create an account with ClareV.com. If you choose to create an account, we will create a profile containing your order history & stored addresses for easy access. All of your order history is stored within our system, so creating an account simply provides you with access to that information. Your account login credentials are considered sensitive personal information. Clare V. uses this information only to maintain your account and does not otherwise disclose this information.
When you sign up for our email newsletter, we will ask for your email address. Additionally, you have the option to share the following information with us, which we use to personalize the marketing messages you receive from us.
Name
Birthday (MM/DD) to receive an annual birthday offer from us (please see the section below on Notice of Financial Incentive)
Local Store Preference for localized store updates
Preferred Topics
You can choose to stop receiving Clare V. emails at any time, by clicking “unsubscribe” at the bottom of any Clare V. marketing email.
When you contact our Customer Care team via email or phone, we will ask for information to identify you in our system. This is needed to provide timely assistance. We may also ask for your feedback in shopping or communicating with us to improve our services.
When you visit ClareV.com, the following technical information will be collected, in order to protect your data and our website. We also use this information to improve our shopping experience, products and services provided.
IP address
Your browser type
Your operation system
Your browse behavior on our website, such as product pages visited
Shopping behavior on our website, utilized for delivery of re-marketing and promotional offers
We also use ‘cookies’ to collect data on pages you view on our site, as well as to power the delivery of re-marketing and promotional offers. You can view our ‘cookie’ policy for more details on this topic.
USING INFORMATION ABOUT YOU
We use your contact information for analytical and marketing purposes, such as:
Confirming and tracking your order, subscription, or registration;
Analyzing preferences, trends, and statistics;
Informing you of our new products, services, and offers; and
Providing you with other information from and about Clare V.
We contact you only in ways compatible with your communication choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.
From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
ADS ON OTHER SITES
If you choose to give other sites your data (such as Google or Facebook) their rules apply to that data, not ours. We do purchase ads on these sites, so if you have provided them with your data, then you will likely see our ads on these sites. If you do not wish to see these ads, you will have to contact the other sites directly.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
We may share your data within the Clare V. company. We may also share it with others who help us serve you. Because we work with Shopify, we will share your data with Shopify and some supporting companies to help us process data, host our digital channels, process payments, send communications, fulfill orders, or provide us or you with services while shopping with us. These companies are required by law to protect your data and cannot use your data with the exception of helping us provide you with products and services or as allowed by the privacy law and our contracts.
Shopify Inc. uses a combination of data centers and cloud service providers to store your personal data in the United States and Canada. When personal data is transferred to the United States, it is either done so through the EU-U.S. and Swiss-U.S. Privacy Shield, for Shopify’s own storage, or through contractual data protection addenda (DPAs) with third-party service providers. The EU-U.S. and Swiss-U.S. Privacy Shields are also considered adequate under the GDPR. Shopify’s Privacy Shield certification statement can be found on PrivacyShield.gov.
HOW WE GET YOUR CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. For our Find In-Store module, we use your IP address based on your browser permissions to do so.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent via a checkbox to opt into our marketing list, which you can uncheck if you wish to opt out.
AGE OF CONSENT
By using this site and/or by accepting our policies, you represent that you are above the age of 16. If you are below the age of 16, then a parent or legal guardian must consent on your behalf. If we learn that we have collection any data for someone aged under 16, then we will delete it.
WITHDRAW CONSENT
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you at any time by unsubscribing to communications at the footer of our website, and you may withdraw consent for the continued collection, use or disclosure of your information, by visiting the Opt Out page.
You can also request that we correct your data or delete all or some of it by making a privacy request here or by emailing us at privacy@clarev.com or mailing us at:
ATTN: Privacy Compliance
3012 Worthen Ave., Los Angeles California US 90039
CALIFORNIA RESIDENTS
If you are a California resident and have provided us with your Personal Information, you may ask us to refrain from sharing your Personal Information with third parties, including our affiliates if they are separate legal entities, for direct marketing purposes. Please tell us your preference by emailing privacy@clarev.com.
You have the right to opt out, which is the right to, at any time, direct Clare V. not to sell your information to third parties. Visit our Opt Out page to Opt Out;
Your information may be sold to third parties or affiliates for marketing purposes;
If you direct Clare V. not to sell your information, then we are prohibited from selling that information unless you later expressly authorize the sale of your personal information;
Clare V. may not sell the personal information of minors without (1) the minor’s prior consent if the child is aged 13-16, or (b) the minor child’s parent’s consent if the child is less than 13.
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
PAYMENT
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/...) or Privacy Statement (https://www.shopify.com/legal/...).
SHOP PAY INSTALLMENTS PRIVACY AND DATA SECURITY
Affirm will service the installments loans for customers who pay using Shop Pay Installments.
Affirm will send notifications to these customers related to their post-purchase payments.
Shop Pay Installments is offered in partnership with Affirm and together, they are responsible for ensuring the security of your personal information. To learn more about privacy and data security for Shop Pay Installments, visit this page.
SHOP PAY PRIVACY AND DATA SECURITY
Shop Pay is offered by Shopify and they are responsible for ensuring the security of your personal information. To learn more about privacy and data security for Shop Pay, visit this page to view Shopify’s privacy policy.
CHAT WIDGET
If you use our chat widget, Gorgias is the third party service that enables this feature. These chats are saved within Gorgias, but never shared or sold.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
If you use our Find In-Store module, IPStack is the third party service that sorts our retail locations by distance from your IP address.
We do share customer information with third party marketing partners for commercial purposes, but only for customers who have opted into receiving communication from us. We also receive data from third parties, such as Oracle, in order to share information out to our customers, such as our seasonal catalog.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
SHOPIFY DISCLOSURES TO THIRD PARTIES
Shopify will never independently sell personal data for commercial purposes. However, Shopify does disclose personal data to third parties or allow third parties to access personal data to help provide services—for example, to:
Store platform data
Operate the forums and other portions of Shopify's website
Respond to and manage support inquiries
Additionally, Shopify may provide personal data, where permitted to prevent, investigate, or respond to:
Potential fraud
Illegal conduct
Physical threats
Violations of any agreements with Shopify
Shopify also provides information to third parties when legally required to do so. Where Shopify believes it is legally required to provide information, and not legally prohibited from disclosing the existence of the legal order, it will notify the data subject and give the data subject a chance to seek a protective order.
LINKS ON OUR SITE
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
PROTECTING YOUR DATA
Shopify is our data processing partner. To protect your personal information, Shopify takes reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. For more information, you can view the Shopify Privacy Policy.
To keep your data safe, we ask you to pick a password when you create an account. You should avoid using the same password across sites or sharing your password information with anyone. Doing so makes your data vulnerable, and it’s very hard for us to protect you from another person’s breach.
Also, please note that Clare V. will never ask for your password, so if you receive anything suspicious from someone pretending to be us, don’t give them your information.
COOKIES
‘Cookies’ are small text files stored on your computer when you visit certain web pages. We use these important pieces of information to remember who you are when you come back and visit, keep track of what you have in your basket and tailor our website exactly to your needs.
Cookies do not store personally identifiable information such as name, address or payment details, but they do provide us with encrypted information to help improve your experience of the site. For example, they help us identify errors, suggest related products you may like when browsing and allow you to connect with social media sites such as Facebook, Twitter and Pinterest. We do use other "third party" cookies who may also set cookies during your visit to be used for retargeting purposes. You always have the option of disabling cookies from within your browser settings, but your browsing experience will be compromised. Cookies also do not cause harm to your computer. To see more detail, view our Cookie Policy page at https://www.clarev.com/pages/customer-service-faq-cookie-policy.
YOUR RIGHTS
You have the right to control your data and we know you want the ability to do so. We serve customers all over the world which means data privacy laws can differ in certain countries.
You can request that we correct your data or delete all or some of it
You can request a copy of your data or info about what we collect, why & who we share it with
You can request to transfer data you gave us to other companies
You can request that we stop using some data
You can request that we stop sending you marketing
You can make a complaint to a local data protection authority
Clare V. will defend your rights and work with you to make sure you feel that your data is protected. If you have any questions regarding your rights, please contact us at privacy@clarev.com.
You can Opt Out of communication from Clare V. at any time using the links at the footer of our website and you can opt out of selling or sharing of information by visiting the Opt Out page.
You can also request that we correct your data or delete all or some of it by contacting us at privacy@clarev.com or mailing us at:
Clare V.
Privacy Compliance Officer
3012 Worthen Ave., Los Angeles California US 90039
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. We will post any change to this page. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. The last update to this policy was February 2, 2023.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at privacy@clarev.com or by mail at:
Clare V.
Privacy Compliance Officer
3012 Worthen Ave., Los Angeles California US 90039
Information we collect
Information you provide to us
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
- Personal Identifiers, including name, email address, postal address, and telephone number
- Commercial and Financial Information, including purchases, credit card or debit card number, and bank or other financial account number
- Inferences, including inferences from other data
To the extent we process deidentified personal information, we will make no attempt to reidentify such data.
Information collected automatically
We automatically collect internet or other electronic information about you when you visit our website, such as IP address, browsing history and interactions with our website. We also collect geolocation data. This data may be collected using browser cookies and other unique personal identifiers.
Browser Cookies. We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you've added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.
Opt-Out Preference Signals. Your browser settings may allow you to automatically transmit the Global Privacy Control (GPC) signal to online services you visit. When we detect such signal, we place a U.S. Privacy String setting in your browser so that any third party who respects that signal will not track your activity on our website. GPC is supported by certain internet browsers or as a browser extension. You can find out how to enable GPC here.
Information from other sources
We may collect personal information about you from third-party sources, including Ad Networks, Data Analytics Providers, Sales & Marketing Tools, Social Networks, and Marketplace.
Ad Networks
- Personal Identifiers, including Name, Email address, and Postal address
- Commercial and Financial Information, including Purchases
Data Analytics Providers
- Online Identifiers, including Online Identifiers
- Internet Activity, including Internet Activity
- Commercial and Financial Information, including Purchases
Sales & Marketing Tools
- Personal Identifiers, including Name and Postal address
Social Networks
- Personal Identifiers, including Name, Email address, and Postal address
- Commercial and Financial Information, including Purchases
Marketplace
- Personal Identifiers, including Name, Email address, and Postal address
- Commercial and Financial Information, including Purchases
How long we keep your data
We do not retain data for any longer than is necessary for the purposes described in this Policy. For example, when you purchase a product from us, we will keep the information related to your purchase so we can fulfill the order and after that we will keep it for a period that provides a business purpose, or that allows us to handle or respond to any complaints or concerns relating to your purchase.
How we share and disclose information
Information Disclosed for Business or Commercial Purposes in the Last 12 Months, and Categories of Parties Disclosed To
We may disclose the following personal information about you when you purchase our products or visit our website:
| Personal Information Disclosed | Recipient (by Category) |
|---|---|
| Personal Identifiers | Shipping Services, Service Providers, Commerce Software Tools, Co-Marketing Partner, Ad Networks, and Payment Processors |
| Online Identifiers | Service Providers, Commerce Software Tools, Co-Marketing Partner, Ad Networks, Business Operations Tool, Payment Processors, and Data Analytics Providers |
| Internet Activity | Service Providers, Ad Networks, and Data Analytics Providers |
| Commercial and Financial Information | Service Providers, Commerce Software Tools, Co-Marketing Partner, Ad Networks, Payment Processors, and Data Analytics Providers |
| Geolocation Information | Ad Networks |
| Inferences | Service Providers |
California Privacy Notice (CCPA)
This section provides additional information for California residents under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered "personal information," such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA.
Collection and Disclosure of Personal Information
The personal information we collect is described above in Information we collect. The personal information we disclose for business or commercial purposes is described above in How we share and disclose information. The length of time for which we retain personal information is described above in How long we keep your data.
Business and Commercial Purposes for Collection
We collect personal information for the following business purposes:
- Advertising and Marketing
- Audit Current Interactions
- Error Management
- Internal Research
- Provide Products or Services
- Quality Assurance
- Security
- Short-Term Transient Use
We also "share" and "sell" (as defined in the CCPA) personal information for commercial purposes, including to advertise and market our products.
Information “Sharing” and “Selling”
We “share” certain personal information with third party ad networks for purposes of behavioral advertising, including: Commercial and Financial Information, Geolocation Information, Internet Activity, Online Identifiers, and Personal Identifiers. This allows us to show you ads that are more relevant to you.
We use third party data analytics providers and this may be considered a “sale” of information under the CCPA.
You may opt-out of these data practices here.
CCPA Rights
Your CCPA rights are described below. You can make a Request to Know or a Request to Delete under the CCPA by submitting a Privacy Request at the top of this page, or by clicking here.
Right to Know
You have the right to request to know the following about the personal information we have collected about you in the past 12 months:
- the categories and specific pieces of personal information we have collected about you
- the categories of sources from which we collect personal information about you
- the business and commercial purposes for which we collect personal information
- the categories of third parties with whom we share the information
- the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose
The information we would provide to you in response to a Request to Know Categories is contained in this Privacy Notice. To access the specific personal information we have about you, submit a Request to Know via the link above. If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.
Right to Delete
You have the right to request that we delete any personal information about you that you have provided to us. We will permanently delete from our records any personal information that is not necessary for our business operations and direct our service providers to do the same.
We consider information to be necessary for our business operations if it is used to:
- Complete an obligation to you that you have requested
- Detect and resolve issues related to security or functionality
- Comply with legal obligations
- Enable solely internal uses
Right to Non-Discrimination
If you exercise your CCPA consumer rights:
- We will not deny goods or services to you
- We will not charge you different prices or rates for goods or services, including through the use of discounts or other benefits or penalties
- We will not provide a different level or quality of goods or services to you
Right to Opt-Out
You have the right to opt-out of any selling and sharing of your personal information.
You may exercise your right to opt-out here.
Request Verification
Before we can respond to a Request to Know or Request to Delete, we will need to verify that you are the consumer who is the subject of the CCPA request. Verification is important for preventing fraudulent requests and identity theft. Requests to Opt-Out do not require verification.
Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.
For a request that seeks specific personal information, we ask that you sign a declaration stating that you are the consumer whose personal information is the subject of the request, as required by the CCPA.
In some cases, we may have no reasonable method by which we can verify a consumer's identity. For example:
- If a consumer submits a request but we have not collected any personal information about that consumer, we cannot verify the request.
- If the only data we have collected about a consumer is gathered through website cookies (i.e. the consumer visited our website but had no other interaction with us), we are unable to reasonably associate a requester with any data collected; therefore, we cannot verify the request.
Authorized Agent
A California resident's authorized agent may submit a Request to Know or a Request to Delete under the CCPA by emailing us at privacy@clarev.com. Requests submitted by an authorized agent will still require verification of the person who is the subject of the request in accordance with the process described above. We will also ask for proof that the person who is the subject of the request authorized an agent to submit a privacy request on their behalf. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 must submit proof of statutory power of attorney, but consumer verification is not required.
If you have trouble accessing this notice, please contact us at privacy@clarev.com.
Contact Us
If you have any privacy-related questions, please send them to privacy@clarev.com.
Virginia Privacy Notice (VCDPA)
This section provides additional information for Virginia residents under the Virginia Consumer Data Protection Act (VCDPA). The terms used in this section have the same meaning as in the VCDPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the VCDPA.
Collection and Disclosure of Personal Information
The personal data we collect is described above in Information we collect. The personal data we disclose to third parties and the categories of third parties to whom we disclose personal data is described above in How we share and disclose information. The length of time for which we retain personal information is described above in How long we keep your data.
Purposes for Processing
We process personal information for the following purposes:
- Advertising and Marketing
- Audit Current Interactions
- Error Management
- Internal Research
- Provide Products or Services
- Quality Assurance
- Security
- Short-Term Transient Use
Data “Selling” and Targeted Advertising
We process personal data for purposes of targeted advertising (as defined in the VCDPA), including online identifiers and internet activity. This allows us to show you ads that are more relevant to you.
You may opt-out of these data practices here.
Profiling
The VCDPA gives consumers the right to opt out of automated profiling that produces legal or similarly significant effects, such as approval for a loan, employment, or insurance.
We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects.
VCDPA Rights
Your VCDPA rights are described below. You can make a Privacy Request by clicking the link at the top of this page, or by clicking here.
Right to Access
You have the right to confirm whether we are processing personal data about you and to access such data. Where processing is carried out by automated means, you have a right to receive a copy of your personal data in a portable and readily usable format that allows you to transmit your data to another controller.
If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.
Right to Delete
You have the right to request that we delete any personal data provided by or obtained about you. We will permanently delete any such personal data from our records and direct our processors to do the same. However, we may retain your personal data if it is necessary for certain purposes, including the following:
- To comply with legal obligations
- To comply with an official investigation or cooperate with law-enforcement agencies
- To establish or defend legal claims
- To complete an obligation to you that you have requested
- To respond to security incidents, fraud, harassment, and other similar activity
- To identify and repair technical errors
- To conduct internal research to develop, improve, and repair our products and services
- For internal operations that are reasonably aligned with your expectations
Any personal data retained for these purposes will not be processed for other purposes.
Right to Non-Discrimination
If you exercise your VCDPA consumer rights:
- We will not deny goods or services to you
- We will not charge you different prices or rates for goods or services
- We will not provide a different level or quality of goods or services to you
However, we may offer a different price, rate, level, quality, or selection of products or services if your personal data is required in order to provide those products or services and you have exercised your right to opt out, or the offer is related to a voluntary loyalty or rewards program.
Right to Opt-Out
You have the right to opt-out of any selling of your personal data, processing of your personal data for purposes of targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects for you.
You may exercise your right to opt-out here.
Right to Correct
You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.
Right to Appeal
If we decline to take action in response to any of your privacy requests, you have the right to appeal that decision within a reasonable amount of time.
If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Virginia Attorney General’s Office.
Notice of Financial Incentive
Users who sign up for our marketing emails receive a 15% discount on their first purchase. Users who sign up for our marketing text messages receive a 15% discount on their first purchase. Users who sign up for our birthday email receive a 15% discount on one transaction during their birthday month. A user provides their email address, birthday, and/or text number and consents to receive emails and/or text messages in exchange for a discount(s) provided via coupon code(s). To opt-in to marketing messages a user must enter and submit their email address and/or text number into the forms located at the footer of our website. To opt-in to birthday emails a user must fill in their birthday on an email form sent to them after entering and submitting their email address for email marketing. A user may unsubscribe from our marketing emails and birthday emails by using the unsubscribe link in the email footer at any time. A user may unsubscribe from our marketing text messages by replying STOP to the text message at any time. We calculate the value of the offer and financial incentive by using the expense related to the offer.